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The new Adobe AIR damages the Passpack Desktop’s Local Storage

Aug. 24, 2012

Your attention, please.

The new Adobe AIR, on some Operating Systems, resets the Encrypted Local Storage where the local Passpack Desktop data are stored. So, please, before upgrading to the new Adobe AIR, do a backup of your local data from “tools > backup” so that, if the data will be lost after the upgrading, you can restore it.

If your data is lost, the only way to recover it is to restore the status of your operating system to a restore point before the upgrade to the last Adobe AIR. Some users were able to recover all the data this way. After recovering the data, please, backup the entries before upgrade again and restore the entries after restarting the account.

11 comments Posted by Francesco in main

New Passpack Desktop Release

Jan. 12, 2010

Thanks to our faithful beta testers*, the new release of Passpack Desktop is ready for you to download and install. . (instructions & FAQ here if you need them) What’s New? Many of your favorite features from Passpack.com: bulk entry management see your people tab (read only) click icons to copy content from your list [...]

17 comments Posted by Tara in Announcements, main

New Passpack Desktop: Want to Beta Test?

Jan. 3, 2010

Happy 2010! We almost missed the new year since we’ve been toiling away on the internal alpha testing of the new Passpack Desktop release. Before a formal release, we’d love your help beta testing it – interested? Here’s what’s new: Many of your favorite features from Passpack.com bulk entry management see your people tab (read [...]

33 comments Posted by Tara in Announcements, main

Yubikey:Two Factor or Third Party?

Nov. 30, 2009

There are a lot of USB drives aimed at improving login security. The Yubikey is my favorite. It is compact and smart, and now you can use it to sign in Passpack. Tara met Stina Ehrensvärd, CEO & Founder of Yubico, during Red Herring’s ETRE 2008, in Stockolm. In that occasion, Stina gave a Yubikey [...]

2 comments Posted by Francesco in Announcements, main

Double Thanks, with Two Factor Authentication

Nov. 28, 2009

While Americans were feasting on turkey and stuffing yesterday*, Francesco was back in Italy putting the final touches on the next release: Two Factor Authentication. This is a first roll-out using a  one time code which will be sent to you via email during sign in to your Passpack account. You can choose the email [...]

8 comments Posted by Tara in Announcements, main

Issues with Help Ticket System

Nov. 24, 2009

Today I discovered a strange issue with our ticket system. In the last two months, it randomly marked some tickets as “closed”. So we didn’t answer them because we didn’t know of them. I had a look to the “false closed” tickets and I saw that the most of them were requests for deleting the [...]

5 comments Posted by Francesco in main, Maintenance

Google Friend Connect Support is Ready!

Nov. 19, 2009

As you probably know, two days ago a user alerted us about an issue with the access via Google/Gmail procedure. We temporarily sidestepped the problem avoiding the creation of new accounts via Google/Gmail, and immediately after this, started to work on the support of Google Friend Connect. It was a bit complicated because Google Friend [...]

4 comments Posted by Francesco in Announcements, main

Changing the Google access to Passpack

Nov. 17, 2009

This morning a smart user alerted me about a security issue in using Google/Gmail to access to the Passpack account. I analyzed it and I discovered that Google has changed how Gmail authentication works, causing the library we use to fail. As result of this, we are preparing to support Google Friend Connect. In the [...]

12 comments Posted by Francesco in Announcements, main

Server Update: www2.passpack.com

Sep. 24, 2009

Just a quick notice. We just ran a migration on a few of our servers. The updates are now complete, all went well. Due to some DNS issues, you may temporarily be redirected to https://www2.passpack.com (notice the 2) we just wanted to let you know that this is OK. You may login and use your account [...]

Comments Off Posted by Tara in main, Maintenance
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