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The new Adobe AIR damages the Passpack Desktop’s Local Storage

Aug. 24, 2012

Your attention, please.

The new Adobe AIR, on some Operating Systems, resets the Encrypted Local Storage where the local Passpack Desktop data are stored. So, please, before upgrading to the new Adobe AIR, do a backup of your local data from “tools > backup” so that, if the data will be lost after the upgrading, you can restore it.

If your data is lost, the only way to recover it is to restore the status of your operating system to a restore point before the upgrade to the last Adobe AIR. Some users were able to recover all the data this way. After recovering the data, please, backup the entries before upgrade again and restore the entries after restarting the account.

11 comments Posted by Francesco in main

Passpack Customer Support

Mar. 9, 2008

As Passpack grows, so do the number of requests for help and information. So we’re finally bucking down to get a support area set up for you. Helping Yourself Until now, we’ve used this blog to publish support articles, but it’s just not easy enough to find things. Step one, we’ve moved the “Blog Menu” [...]

6 comments Posted by Tara in Announcements

Thoughts on Beta 6 “Lazy Loading”

Mar. 7, 2008

One of the new Beta 6 features is the ability to set up favorites. Here’s how we’re thinking of implementing it – feedback is welcome. A recap: You can star your most used entries to get at them faster. If you’d like, you can choose to load just your starred items when you startup Passpack [...]

3 comments Posted by Tara in Announcements, Company & Product News

Passpack picked by PC Magazine for “The Best Free Software”

Mar. 5, 2008

PC Magazine put out its list of The Best Free Software – and Passpack made the grade! “157 software tools. No fees. No expiration dates. No problems. Sometimes even no downloads. No kidding.”

3 comments Posted by Tara in Company & Product News, In the Press

Beta 6 Preview

Mar. 3, 2008

Want a sneak peak at some of the changes to Passpack in the upcoming Beta 6? Here you go!

18 comments Posted by Tara in Announcements, Company & Product News

Passpack: Webware 2008 Finalist

Feb. 27, 2008

Passpack is a proud “Security & Utilities” finalist, selected by Webware editors. “From a list of thousands of nominees, Webware editors selected 300 finalists for the Webware 100 Awards. The final voice is yours.” Cast your vote here (we’re about half way down the page)

4 comments Posted by Tara in Announcements, Company & Product News

Check Passwords off the To-Do List

Feb. 26, 2008

Always looking for a new way to de-clutter your workspace? Password managers can help you kill two birds with one stone.

2 comments Posted by Tara in About Password Management, Resources

Tags? 44% Say “Not So Much”

Feb. 25, 2008

In an effort to optimize the architecture, Passpack recently ran a small survey asking folks how they use tags in their accounts.

7 comments Posted by Tara in Announcements, Company & Product News

Passpack’s Profit Model

Feb. 20, 2008

Passpack is a free service, so how can we stay in business? You have every right to know…

7 comments Posted by Tara in Announcements, Company & Product News

Tags: Some Tips & Answers

Feb. 14, 2008

Thanks to the abundant reply to the Using Tags Survey. I want to quickly address a few topics that came up in the comments, then it’s back to work on the Beta 6.

Comments Off Posted by Tara in Announcements

Beta 6: A Bridge to “Better”

Feb. 14, 2008

Here at Passpack, we have a vision and a plan. But better yet, we have your feedback. The Beta 6 is a bridge version – between Passpack now, and Passpack exactly the way you want it.

20 comments Posted by Tara in Announcements, Company & Product News

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Flash News

Jan. 28 -
Since Yesterday, PayPal is not sending us confirmation notification of the payments. So the system is unable to update the status of the accounts. We could do this manually, but when PayPal will solve the issue, it will probably send all the notifications and this could create worse issues. So, we are waiting for a while. If nothing happens, we will fix the updates manually.

UPDATE, Jan. 29. The strategy worked because PayPal sent all the notification at one moment, and all the accounts have been upgraded correctly.
May. 21 -
We completed the performance improvement of Passpack moving the static files on a new server. This improves also the general security because it is now much harder for an attacker to try to inject Javascript code.
May. 18 -
Passpack has discontinued Google Gears support. It was used with slow browsers like Internet Explorer 6 or 7. If you use one of these browsers, probably your account will become really slow without Google Gears. We strongly suggest to upgrade to IE 9 or to a totally different browser like Chrome.
May. 18 -
To improve the performance, we moved the static files to Nginx that is much faster then Apache. Unfortunately, we discovered that some users can not access non-standard ports, so we have reversed to the previous configuration.
Dec. 1 -
Follow-up to the last post, the billing system is completely functional again. Happy Tuesday!
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