Today I discovered a strange issue with our ticket system. In the last two months, it randomly marked some tickets as “closed”. So we didn’t answer them because we didn’t know of them. I had a look to the “false closed” tickets and I saw that the most of them were requests for deleting the [...]
As you probably know, two days ago a user alerted us about an issue with the access via Google/Gmail procedure. We temporarily sidestepped the problem avoiding the creation of new accounts via Google/Gmail, and immediately after this, started to work on the support of Google Friend Connect. It was a bit complicated because Google Friend [...]
This morning a smart user alerted me about a security issue in using Google/Gmail to access to the Passpack account. I analyzed it and I discovered that Google has changed how Gmail authentication works, causing the library we use to fail. As result of this, we are preparing to support Google Friend Connect. In the [...]
Just a quick notice. We just ran a migration on a few of our servers. The updates are now complete, all went well. Due to some DNS issues, you may temporarily be redirected to https://www2.passpack.com (notice the 2) we just wanted to let you know that this is OK. You may login and use your account [...]
Happy Autumn! We sweat our way through the end-of summer heat and just rolled out a series of little fixes, features and tricks. More Auto-login Improvements We’ve managed to nearly complete the browsers compatibility list. After the last release, a few users were concerned that the Passpack popup was being blocked by NoScript. Francesco and [...]
The Auto-login 2.0 release is going well so far. But we’ve found some special cases when you might prefer version 1.0. So we have added the option to switch between versions. When Would This Be Useful? First case. The new Passpack It! button works well on Firefox 3+. However certain plugins, for example NoScript, may [...]
We’ve added uber-improved 1 Click Login performance. Plus double click to get a full service pop-up menu: train websites, send feedback, copy/paste and… (we really like this one) … add an entry to your Passpack account directly from any website. If you already have a Passpack account, you need to reinstall your button. Here’s how. [...]
As you all know, Passpack has a suggestions box (you do know that right?) where you can vote up the most requested features, or send us your own ideas. Since you won’t get any reply when you leave a suggestion – write into the help center if you need a reply – but here are [...]
Google Chrome is quickly becoming a favorite browser among Passpack users. Even I’ve switched – it’s just sooo much faster. However, the latest dev build of Chrome will not work with Passpack. But that’s ok. Not Just Chrome, Dev Builds in General… In the past, there have been issue with other beta release of browsers [...]
I’m thrilled to announce that Passpack has received an additional 74,000 euro follow-on investment from Zernike Meta Ventures. ZMV first invested in Passpack in late May 2008, and has renewed that commitment (let’s celebrate!) just last week with additional funding. Folks, in this time of extreme crisis, and companies starving to death for cash – [...]
Since Yesterday, PayPal is not sending us confirmation notification of the payments. So the system is unable to update the status of the accounts. We could do this manually, but when PayPal will solve the issue, it will probably send all the notifications and this could create worse issues. So, we are waiting for a while. If nothing happens, we will fix the updates manually.
UPDATE, Jan. 29. The strategy worked because PayPal sent all the notification at one moment, and all the accounts have been upgraded correctly.
We completed the performance improvement of Passpack moving the static files on a new server. This improves also the general security because it is now much harder for an attacker to try to inject Javascript code.
Passpack has discontinued Google Gears support. It was used with slow browsers like Internet Explorer 6 or 7. If you use one of these browsers, probably your account will become really slow without Google Gears. We strongly suggest to upgrade to IE 9 or to a totally different browser like Chrome.
Follow-up to the last post, the billing system is completely functional again. Happy Tuesday!
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