Passpack keeps all non-critical applications like the blog, help center and mail server on totally separate servers from the application. Yesterday this auxiliary server had DNS issues which resulted in difficulties posting comments, contacting the help center and a backlog of emails. The application itself was not effected as it is sandboxed separately, however the [...]
So far so good – lots of folks excited about yesterday’s Passpack 7 release. A few bugs and issues have been identified and we’re working on them. Here’s a quick rundown just to keep everyone in the loop. Go There from the Entry Window Ok, we tried. We had removed it but go button lovers [...]
Earlier today, you may have experienced spotty service or downtime. We sent out a quick notice while still working on resolving the issues. Passpack is now back up an running properly. As promised, here’s a follow up with some additional information. The issue – The database replication went into a loop, causing an excessive number [...]
We’ve just made a number of performance enhancements to Passpack. Most are on the back-end so your account will appear as usual. One exception is the quick search in your Password tab. Previously the quick search would look up entries as you type. While quite fast for smaller accounts, it becomes sluggish on larger lists [...]
Quick release note. Passpack Desktop and Passpack Offline Version users, please go and download the most latest updates from the products page. We’ve made a few minor updates and have realigned the functionality on both the Adobe AIR and Google Gears platforms. More importantly, a bug was fixed which was effected people who changed their [...]
When reviewing common requests for help coming through the Help Center, we discovered that certain words were tripping up Passpack newcomers. So we’ve been making some small changes. Here’s a quick rundown on the changed terminology. Pass became Password As you all know, Passpack accepts a User ID and pass phrase. When we first launch, [...]
Yesterday (Nov. 5) we received a bunch of emails about problems with the Buy Now button when trying to upgrade their accounts to Passpack Pro. It seems that when users clicked on the button, they weren’t able to make a purchase. What Happened Before releasing Pro to the public, we ran all of our own [...]
We were just contacted by a research group formed by Ben Adida at Harvard University, Adam Barth at Berkeley University and Collin Jackson at Stanford University. They alerted us of a security issue concerning the Passpack It! button (aka 1Click Login bookmarklet). We fixed it immediately. How the issue was discovered — The three researchers [...]
Yesterday, October 4, we found and fixed an issue with the Welcome Message which was introduced immediately following our recent migration to new servers. In some cases, the Welcome Message was assigned an empty IP address. We believe this happened to any accounts (about 40) that set up a new IP address either during, or [...]
Passpack recently upgraded it’s SSL certificate to an Extended Validation Certificate. Everything was working fine, however Internet Explorer 7 was not showing the typical “green bar“. Upon installing the library for Apache which fixed the issue for Explorer 7 (last night), the certificate started showing as invalid for other browsers. We’ve now removed the Explorer [...]
Since Yesterday, PayPal is not sending us confirmation notification of the payments. So the system is unable to update the status of the accounts. We could do this manually, but when PayPal will solve the issue, it will probably send all the notifications and this could create worse issues. So, we are waiting for a while. If nothing happens, we will fix the updates manually.
UPDATE, Jan. 29. The strategy worked because PayPal sent all the notification at one moment, and all the accounts have been upgraded correctly.
We completed the performance improvement of Passpack moving the static files on a new server. This improves also the general security because it is now much harder for an attacker to try to inject Javascript code.
Passpack has discontinued Google Gears support. It was used with slow browsers like Internet Explorer 6 or 7. If you use one of these browsers, probably your account will become really slow without Google Gears. We strongly suggest to upgrade to IE 9 or to a totally different browser like Chrome.
Follow-up to the last post, the billing system is completely functional again. Happy Tuesday!
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