This is a follow-on fix to an issue previously marked as resolved. There is a specific use case in which Passpack Desktop was improperly syncronizing with Passpack.com, causing deletion of some entries. We believed this bug to be fixed with the previous release of Desktop (2.1.3), but apparently the following use case was still not [...]
Last night we migrated the help center and blog to a new server. One issue: if you created a non-urgent support ticket between 4PM PST and 11AM PST, and you received an error page after submitting it, please re-sumbit it as we did not receive your request.
Passpack uses PayPal to process our credit card payments. It came to our attention that many of you who’d like to pay by credit card, get set back by the login screen that appears during the payment process. Have no fear, you do not need a PayPal login to upgrade your Passpack account. You may use [...]
When you login to Passpack via the Gmail third party login, Passpack uses IMAP to ping your account and authenticate you. No email is read, just a ping to authenticate you. Alas, this is a feature is causing panic with Gmail’s ”Suspicious Activity” alerts. So we’ll be removing it as an option in the near future. Read [...]
An update for those who use Twitter’s authentication to sign into Passpack. We’ve now upgraded to Twitter’s OAuth authentication method. In the past, when signing into Passpack via Twitter, you were asked you to supply your Twitter username or email and password during sign in. That’s now changed, and you simply need to press Sign in [...]
Today I discovered a strange issue with our ticket system. In the last two months, it randomly marked some tickets as “closed”. So we didn’t answer them because we didn’t know of them. I had a look to the “false closed” tickets and I saw that the most of them were requests for deleting the [...]
Just a quick notice. We just ran a migration on a few of our servers. The updates are now complete, all went well. Due to some DNS issues, you may temporarily be redirected to https://www2.passpack.com (notice the 2) we just wanted to let you know that this is OK. You may login and use your account [...]
Google Chrome is quickly becoming a favorite browser among Passpack users. Even I’ve switched – it’s just sooo much faster. However, the latest dev build of Chrome will not work with Passpack. But that’s ok. Not Just Chrome, Dev Builds in General… In the past, there have been issue with other beta release of browsers [...]
As many have noticed, Passpack had an unplanned outage today. For about two hours the service was unavailable due to what seems to have been a broken switch. We’ll be making some changes to ensure that doesn’t happen again. Normally, I’d have been personally on twitter, the blog and in the help center letting folks [...]
Thanks to Passpack user Tim Robertson (aka FunkJedi) two bug fixes were rolled out yesterday: a misplaced Chrome back button alert, and the IE6 non-secure items alert. Chrome Back Button Alert As you may know, you should not use your browser’s back button with Passpack, because at best you’ll get logged out and have to [...]
Since Yesterday, PayPal is not sending us confirmation notification of the payments. So the system is unable to update the status of the accounts. We could do this manually, but when PayPal will solve the issue, it will probably send all the notifications and this could create worse issues. So, we are waiting for a while. If nothing happens, we will fix the updates manually.
UPDATE, Jan. 29. The strategy worked because PayPal sent all the notification at one moment, and all the accounts have been upgraded correctly.
We completed the performance improvement of Passpack moving the static files on a new server. This improves also the general security because it is now much harder for an attacker to try to inject Javascript code.
Passpack has discontinued Google Gears support. It was used with slow browsers like Internet Explorer 6 or 7. If you use one of these browsers, probably your account will become really slow without Google Gears. We strongly suggest to upgrade to IE 9 or to a totally different browser like Chrome.
Follow-up to the last post, the billing system is completely functional again. Happy Tuesday!
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