When you login to Passpack via the Gmail third party login, Passpack uses IMAP to ping your account and authenticate you. No email is read, just a ping to authenticate you. Alas, this is a feature is causing panic with Gmail’s ”Suspicious Activity” alerts. So we’ll be removing it as an option in the near future. Read [...]
An update for those who use Twitter’s authentication to sign into Passpack. We’ve now upgraded to Twitter’s OAuth authentication method. In the past, when signing into Passpack via Twitter, you were asked you to supply your Twitter username or email and password during sign in. That’s now changed, and you simply need to press Sign in [...]
Today I discovered a strange issue with our ticket system. In the last two months, it randomly marked some tickets as “closed”. So we didn’t answer them because we didn’t know of them. I had a look to the “false closed” tickets and I saw that the most of them were requests for deleting the [...]
Just a quick notice. We just ran a migration on a few of our servers. The updates are now complete, all went well. Due to some DNS issues, you may temporarily be redirected to https://www2.passpack.com (notice the 2) we just wanted to let you know that this is OK. You may login and use your account [...]
Google Chrome is quickly becoming a favorite browser among Passpack users. Even I’ve switched – it’s just sooo much faster. However, the latest dev build of Chrome will not work with Passpack. But that’s ok. Not Just Chrome, Dev Builds in General… In the past, there have been issue with other beta release of browsers [...]
As many have noticed, Passpack had an unplanned outage today. For about two hours the service was unavailable due to what seems to have been a broken switch. We’ll be making some changes to ensure that doesn’t happen again. Normally, I’d have been personally on twitter, the blog and in the help center letting folks [...]
Thanks to Passpack user Tim Robertson (aka FunkJedi) two bug fixes were rolled out yesterday: a misplaced Chrome back button alert, and the IE6 non-secure items alert. Chrome Back Button Alert As you may know, you should not use your browser’s back button with Passpack, because at best you’ll get logged out and have to [...]
Passpack keeps all non-critical applications like the blog, help center and mail server on totally separate servers from the application. Yesterday this auxiliary server had DNS issues which resulted in difficulties posting comments, contacting the help center and a backlog of emails. The application itself was not effected as it is sandboxed separately, however the [...]
So far so good – lots of folks excited about yesterday’s Passpack 7 release. A few bugs and issues have been identified and we’re working on them. Here’s a quick rundown just to keep everyone in the loop. Go There from the Entry Window Ok, we tried. We had removed it but go button lovers [...]
Earlier today, you may have experienced spotty service or downtime. We sent out a quick notice while still working on resolving the issues. Passpack is now back up an running properly. As promised, here’s a follow up with some additional information. The issue – The database replication went into a loop, causing an excessive number [...]
We’ve had a few support tickets regarding an error message with the latest Chrome dev build. Just as a friendly reminder please only use Passpack on stable build browsers only (most issues solve themselves once a version goes stable).
Last week’s move caused some delays, but is now complete. Those waiting for a reply from us can expect one soon.
Passpack is in the process of moving offices. This is causing delays in all normal operations, most importantly in customer support reply times. The move will be complete by July 8, and we’ll be back to our responsive selves!
The 2-way sync release candidate went so well, we’ve pushed it through as an official release: get it here.
New suggestions forum seems to be a hit, even got featured as a case study by Uservoice itself (nice!). Check out the forum here if you haven’t yet.
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