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Category Archives: Maintenance

Issues with Help Ticket System

Today I discovered a strange issue with our ticket system. In the last two months, it randomly marked some tickets as “closed”. So we didn’t answer them because we didn’t know of them.
I had a look to the “false closed” tickets and I saw that the most of them were requests for deleting the account [...]

Server Update: www2.passpack.com

Just a quick notice. We just ran a migration on a few of our servers. The updates are now complete, all went well.
Due to some DNS issues, you may temporarily be redirected to https://www2.passpack.com (notice the 2) we just wanted to let you know that this is OK. You may login and use your account as [...]

Passpack on a Dev Build Browser? Nope.

Google Chrome is quickly becoming a favorite browser among Passpack users. Even I’ve switched – it’s just sooo much faster. However, the latest dev build of Chrome will not work with Passpack. But that’s ok.
Not Just Chrome, Dev Builds in General…
In the past, there have been issue with other beta release of browsers – Opera, [...]

Service Notice

As many have noticed, Passpack had an unplanned outage today. For about two hours the service was unavailable due to what seems to have been a broken switch. We’ll be making some changes to ensure that doesn’t happen again.
Normally, I’d have been personally on twitter, the blog and in the help center letting folks know [...]

Two Bugs with One Stone

Thanks to Passpack user  Tim Robertson (aka FunkJedi) two bug fixes were rolled out yesterday: a misplaced Chrome back button alert, and the IE6 non-secure items alert.
Chrome Back Button Alert
As you may know, you should not use your browser’s back button with Passpack, because at best you’ll get logged out and have to log [...]

Email Hiccups Solved

Passpack keeps all non-critical applications like the blog, help center and mail server on totally separate servers from the application. Yesterday this auxiliary server had DNS issues which resulted in difficulties posting comments, contacting the help center and a backlog of emails.
The application itself was not effected as it is sandboxed separately, however the numerous [...]

Passpack 7: Post Release Feedback

So far so good – lots of folks excited about yesterday’s Passpack 7 release. A few bugs and issues have been identified and we’re working on them. Here’s a quick rundown just to keep everyone in the loop.
Go There from the Entry Window
Ok, we tried. We had removed it but go button lovers made their [...]

Service Notice

Earlier today, you may have experienced spotty service or downtime. We sent out a quick notice while still working on resolving the issues. Passpack is now back up an running properly.
As promised, here’s a follow up with some additional information.
The issue – The database replication went into a loop, causing an excessive number of concurrent [...]

Passpack Quick Search: Update

We’ve just made a number of performance enhancements to Passpack. Most are on the back-end so your account will appear as usual. One exception is the quick search in your Password tab.
Previously the quick search would look up entries as you type. While quite fast for smaller accounts, it becomes sluggish on larger lists of [...]

Passpack Desktop & Offline Version Updates

Quick release note. Passpack Desktop and Passpack Offline Version users, please go and download the most latest updates from the products page.
We’ve made a few minor updates and have realigned the functionality on both the Adobe AIR and Google Gears platforms. More importantly, a bug was fixed which was effected people who changed their Packing [...]

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