Since Yesterday, PayPal is not sending us confirmation notification of the payments. So the system is unable to update the status of the accounts. We could do this manually, but when PayPal will solve the issue, it will probably send all the notifications and this could create worse issues. So, we are waiting for a while. [...]
The biggest problem with the mobile version of Passpack is typing a long Packing Key. People often type the wrong one and have to repeat the process. That’s painful on a touchscreen keyboard. So, I have just released a solution that solves this problem: a 4 character PIN that substitutes your Packing Key. This PIN is device [...]
From time to time, we receive a ticket from a user who is unable to invite another user, because the recipient can not see or accept the invitation. I have tried to replicate this issue without success, so my workaround has been to manually delete the invitation from the database so that the two users [...]
We’ve been using UserVoice for a while to manage user feedback. UserVoice is a great service to collect suggestions and ideas. It worked very well and now we know what is important for our users. But there are a lot of minor suggestions that are also important which remain without an answer. And, in many cases, people [...]
First things first: your data is safe. Passpack runs on dedicated servers at a provider in Germany. Yesterday, that hosting provider was likely hacked into. Due to our application architecture, and the fact that we’ve completely isolated the servers from any access by the provider, Passpack has not been compromised. All user data is secure. [...]
We will be performing a server maintenance next Saturday, September 24, from 8-9am GMT+1 (it was initially planned for 5-6pm PST). During that period, we will put the database in read-only mode. So, if you change something and you need to save it, you have to wait. When the operations will be completed you will [...]
When we first introduced the premium plans, we built a system that (surprisingly) wasn’t supposed to manage plan upgrades before the expiring date. So if you upgraded from a Pro to a Team after two months, you needed to contact us to get pro-rated manually. On the other hand, there was a bug that applied [...]
Today we’ve released two long awaited features: the ability to include tags along with the entry sharing and the ability to apply tags in bulk edit mode. As a background: when we first introduced tags, we had considered them as a personal way to organize your data. Technically the Tags data was encrypted separately from [...]
Today we released a new minor version of Passpack Desktop that fixes a bug during synchronization with your online account. The new version also adds a post-sync alert about any entries deleted during the sync and allows you to recover them so that they can be resynchronized with your online version.
Today I discovered that in the Knowledge Base we suggest to have two Yubikeys so that if you loose one of them, you can continue to use the other. But Passpack didn’t support more than one Yubikey. Oops… So, today, I decided to fix the issue adding the support for a second Yubikey. I also [...]
Since Yesterday, PayPal is not sending us confirmation notification of the payments. So the system is unable to update the status of the accounts. We could do this manually, but when PayPal will solve the issue, it will probably send all the notifications and this could create worse issues. So, we are waiting for a while. If nothing happens, we will fix the updates manually.
UPDATE, Jan. 29. The strategy worked because PayPal sent all the notification at one moment, and all the accounts have been upgraded correctly.
We completed the performance improvement of Passpack moving the static files on a new server. This improves also the general security because it is now much harder for an attacker to try to inject Javascript code.
Passpack has discontinued Google Gears support. It was used with slow browsers like Internet Explorer 6 or 7. If you use one of these browsers, probably your account will become really slow without Google Gears. We strongly suggest to upgrade to IE 9 or to a totally different browser like Chrome.
Follow-up to the last post, the billing system is completely functional again. Happy Tuesday!
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