A pratical example
- Bob accesses his personal account (good!). Instead Alice and John access the same company’s account (bad!).
- Alice invites Bob.
- Before Bob has a chance to see the invitation, John checks for updates. The system finds a request for exchanging keys that is related with his current account (that Alice is also accessing, remember), elaborates the keys and delete the original RSA-encrypted keys for security purposes.
- When Bob checks for updates he finds the invite, but the system is not able to generate its own keys because the original keys have since been removed.
- The result is that Alice has invited Bob, but Bob can not see or accept the invitation because the exchange keys are bad.
How to fix the issue
- Be sure that you have the latest Passpack version (logout and reload to be sure)
- If you have tried to exchange secure messages with the user, delete all those messages and ask the other user to do the same
- From the People tab delete the invited user
- Ask the other user to press their check for update button to verify that there aren’t any invitations from you
- Invite him again
If you have any issues please open a support ticket.