What do you intend with “they could still use another workgroup members account”?

First of all, my complaints are due to the fact that I think you really have an awesome product in its core. If I thought it would have been so-so I would simply have moved on.

It became sort of an anti-climax to find your great product and then stumbling over bugs that hinder me from using it.

I’ve previously used KeePassX with the database stored at Dropbox. It worked pretty well, I had access to my passwords in Windows, GNU/Linux and on my Android phone using KeePassDroid.

I like Passpack because it’s easily accessible. Available on more or less all computers that have a web browser.

When offering to store someones passwords. A great responsibility is laid onto you. But at the same time, what can free customers really demand? It seems like a match not exactly made in heaven.

Your reply was very informative and honest. It convinced me to step away. KeePassX here I come. I’ll keep an eye on the product and hope it takes off. If it does I’ll be back as a paying customer. I think you have a very special product, but I can’t trust it at the moment.

Best regards and good luck, Kent

Passpack exists from 4 years but our revenues are still very low. So, we are not able to grow the company. At contrary, recently, I have remained alone to develope (part-time) new features, answer to customer requests, manage the ecommerce system, etcetera.

I try to do my best to offer a good service but sometimes something goes wrong because it is impossible to cover a complex system like Passpack with exaustive tests.

Our old users can confirm that Passpack rarely had serious bugs. This time, I admit that I was superficial because I was relatively sure that the new jQuery was substantial identical to the previous release. During these years, we have never had problems with jQuery, but, I know, there is always a first time, and this was that time.

Now, I perfectly understand your need of a totally reliable system, and so I can understand if you will move to another service. There are other great password managers, like LastPass or, if you prefer open source, Clipperz. Personally, I hate systems too invasive like LastPass, but a lot of people likes exactly this aspect. In any case, it is always your choice.

I will be happy if you want to continue to use Passpack but, if not, I will be happy the same. Life is fun for a lot of reasons and every experience is useful :)

The negative side to this is availability. PLEASE take extreme caution so that you do not introduce bugs when you update jQuery for example. High availability is essential to me if Passpack should be considered an option at all. You can solve this by not working on the live site and setup tests which makes certain the most basic things work. Like accessing the Auto-login tab (bug 1/3 I’ve reported) and adding a new password (bug 2/3). I am frankly shocked that you allowed them to slip out into production.

You have a nice product. Please fix the bugs (I’m reporting one more on Twitter in a couple of minutes) and proceed slowly. Users are actually depending on your application. I was about to buy even though I am fine with the free option just to support you guys. Now I’m going to wait a month and see if you solve your quality issues.

I was really happy to see your product. Such a smooth browser integration for example. To see these kind of issues arise saddens me. And I think you need to do something about them now.

I’m giving you a couple of more chances. It would be sad to have to part ways. You have a security and the user interface just right. Except for the bugs.

P.S.: I’m noticing issues logging in to Google (I tried on Chrome and Firefox…): auto-login with the button doesn’t work (only copy/paste!).

Of course this doesn’t affect your amazing product, keep up the good work! =)