“The Passpack Desktop application needs to be updated to support sharing entries. This is what we’re currently working on and expect to have a new release shortly – that should solve your problem.

In the meantime, I suggest you do a personal backup so that you have a copy of your shared passwords (the ones you own at least). Go to Tools > Backup and there should be some onscreen instructions.”

Hope that helps.

What’s the best way to submit and track this issue? Until it’s fixed, I don’t have offline access to my shared passwords because the old desktop is no longer supported. Other than this, I am an extremely satisfied (and repeat) customer. I’d like to stay that way! Thanks for all your hard work.

I’m wondering, is this issue fixed? You mentioned it was in the blog.

The reason I ask is because we opened a support case here:

[link removed]

And we still haven’t received any word at all, not even an acknowledgement that we were in a queue, or that the issue would be dealt with.

It’s a bit disappointing, since we’ve already purchased a few paid accounts for our employees, yet are unable to use the sharing features.

We’d be happy to provide any information required, or try to help diagnose the issue, but that’s all a bit difficult if we don’t even get so much as a hello from Passpack’s end.

Cheers,
Victor

Reassuring to know that you would make users aware of problems as you become aware of them.

Good man, thanks.