Today I discovered a strange issue with our ticket system. In the last two months, it randomly marked some tickets as “closed”. So we didn’t answer them because we didn’t know of them.
I had a look to the “false closed” tickets and I saw that the most of them were requests for deleting the account in order to restart with a brand new account. So I hope that the missing answer wasn’t so serious.
I have to admit that all my attention is always on Passpack that must be safe, perfect. So I neglected the management secondary applications as the help ticket system.
I sincerely apologize for this inconvenience. I have now fixed the technical problem. In the next few days we will try to put things right.