I have been contributing to the beta testing a bit I guess, but have not broken the 100 password limit until today. However, it seems now that I am in a bit of a limbo. The earliest adopters who managed to break the 100 password limit before October 16th were grandfathered in (as they should be) but the rest of the Passpack userbase appears to have been prohibited from breaking the 100 password limit for any reason. As far as I can tell, THERE IS NO WAY TO UPGRADE NOW, PAID OR NOT! Does an upgrade at this point, before the actual paid rollout, require manual intervention from the Passpack staff? If so, isn’t something more graceful in terms of business process in order simply to avoid frustrating the userbase?

Perhaps, regardless of the current list of Free-for-now accounts permanently upgraded to Pro accounts, all accounts that have initiated an original bug report (or initiated an original feature request that was not previously planned, but was chosen for implementation) and have done so PRIOR to October 16th should also be permanently upgraded to Pro accounts.

In addition, to prevent user frustration and rapid migration to other password management alternatives, the Free-for-now system should be reinstated, but with an upgrade dialog for non-grandfathered accounts, notifying the user that they may upgrade Free-for-now, but on the day the payment system is implemented, entries created after 100 will be saveable, but not re-viewable. They will be given the opportunity to:

1) Pay for an upgrade.

2) Sync all entries (and move (sync and delete) entries in excess of a chosen 100) to Passpack Offline or Passpack Desktop.

3) Backup & save/email all entries (and/or move (backup & save/email and delete) entries to a local disk and/or email account using Passpack Backup format.

4) Export/print all entries (and/or move (export/print and delete) entries to another password manager using CSV, TSV, HTML, XML, etc., or to the users printer :)

This engine will have to be developed anyway as a portion of the userbase will pay for the upgrade for a time and then fail to renew. Their accounts will need to be downgraded to Free accounts using substantially the same protocol.

I’m disappointed not to receive that particular free upgrade for the reasons I expressed, but Passpack has become so helpful for me I can still spring for the €10 per annum when I reach 100 passwords.

Thanks for replying personally and I accept your arguably unnecessary apology.

“whilst ‘paid for’ customers can”

That would be a great enhancement.

Just like I mentioned above with the beta testers – I was clearly bringing my own personal bias in here. And that being: Early adopters would have accumulated tons of passwords.

From these comments, that’s completely off the mark and I can’t but apologize for letting you down. I hope you’ll forgive an honest mistake. On my part – I promise to learn from it.

I think Paul’s got a point.

Some of us have contributed to Passpack, emailed you with suggestions, recommended Passpack to users on blogs.

I plead guilty to all of the above.

But we never used the “free for now” service because we didn’t have over 100 passwords yet.

I’m not sure why only those who signed up for the free for now service whether they needed it or not are the only ones “rewarded”.

It’s your call, but I’d be lying if I said it didn’t leave a bit of a bad feeling. It’s not just the 10 euros per annum, it’s also feeling like a second class Passpack citizen because we didn’t sign up for more than we needed, free.

That said, what we do get for free is excellent. Even though I feel let down by being put in a real, but lower, gratitude category.