As Passpack grows, so do the number of requests for help and information. So we’re finally bucking down to get a support area set up for you.
Until now, we’ve used this blog to publish support articles, but it’s just not easy enough to find things. Step one, we’ve moved the “Blog Menu” up a bit so it’s closer to the top of the page, we’ll start using the wordpress tags to shorten that navigation menu (patience grasshoppers).
Step two – we’ll be implementing a proper knowledge base. At first, we’ll simply be moving the articles from here to there. Then, little by little, we’ll break things down into a simpler Q&A directory format. We’ll connect this up to the “help” button in your Passpack account the way this blog is now.
Helping Each Other
There are a number of users who have been very helpful in helping others, we’d like to give them a place to do just that. Again, this blog has been a substitute for a user forum as well, so – we’re thinking about (maybe) adding a user forum as well.
Contacting Passpack Support
Instead of having to open your email program to write support (as is the case right now), you’ll be able to use a web-based form to make requests, suggestions, give feedback or whatever else you please.
The support request forms will be tied into the knowledge base, so that you can immediately get answers to the most common questions. This should make things go more quickly for you, as well as keep our reply time down.