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Tags? 44% Say “Not So Much”

In an effort to optimize the architecture, Passpack recently ran a small survey asking folks how they use tags in their accounts.

44% set up tags, but don’t really use them.
14% don’t know what tags are.
Only 5% swear they’d be lost without them.

100 Passpack users were asked four short questions on how they use tags. Among the results, a surprising 68% either don’t use tags in their account, or use them rarely even though they’ve set them up. 3% didn’t know Passpack supported tags – so we need to take care of that.

Do You Use Tags in Passpack?

We asked the folks that do use tags – how they use them. Again, the results point to a less dynamic use than what we would have imagined.

If You Use Tags, How?

So here are the take aways for Passpack:

  • We need to let users know what tags are, how they’re useful and make them easier to find in Passpack.
  • Most users don’t change their tags that often, so we can optimize the “packing” process to reflect that -hopefully saving you folks some precious seconds.

Thanks again for your help!

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7 Comments

  1. LethAL
    Posted Feb. 25, 2008 at 5:31 pm | Permalink

    I think one of the main reasons tags aren’t used a lot is simply that there isn’t enough information to require it, when compared to say, emails or bookmarks. this could just be me though, as I only have two pages of entries.

  2. ray
    Posted Feb. 25, 2008 at 6:02 pm | Permalink

    I also wonder if higher use of tags correlates with those that have a lot of entries …as implied by the comment from LethAL. I use tags a reasonable amount but have quite a few entries, so I use them to subclassify. Does the survey take into account the number of entries people have? Maybe that topic is a survey in itself? I was a newbie to tags but having used http://www.del.icio.us for bookmarks I realise their value.

  3. Posted Feb. 25, 2008 at 6:16 pm | Permalink

    @LethAL & @ray
    I’ll try and draw some conclusions between number of entries and tag usage and update the post.

  4. Posted Feb. 25, 2008 at 7:03 pm | Permalink

    100 users isn’t enough IMO.

    “We need to let users know what tags are, how they’re useful and make them easier to find in Passpack.”

    Second that.

    “Most users don’t change their tags that often, so we can optimize the “packing” process to reflect that -hopefully saving you folks some precious seconds.”

    As long as it doesn’t make it more difficult for the ones who do use tags a lot to use the service.

    BTW: what happened to the mobile testing? And are you still working on the login process? Passpack FF Extension? Support importing from CodeWallet(http://tinyurl.com/nvfqz)? Hope so.

  5. Posted Feb. 25, 2008 at 8:04 pm | Permalink

    @lmjabreu
    RE: tag optimizing – More difficult, no. It would stay the same. We’re also looking into 2-3 other ways to optimize for time either during packing or unpacking. Some people will find all three useful, others maybe only one. We’re trying to keep it flexible without making it complicated.

    RE: Mobile testing, login process, Passpack FF Extension – We’re working on the Beta 6, which will change some of the underlying structure so that we can get back to implementing the features on our to-do list (which is very long).

    After the Beta 6 release, we’ll start checking things off that list.

  6. tom
    Posted Mar. 1, 2008 at 9:06 am | Permalink

    Tags are absolutely essential for me. With nearly 400 entries, they are the best way to sort information.

    No matter how many entries you have, there has to be some structure, and tags are FAR better than a traditional file tree.

    Whatever you can do to improve or speed up Passpack is always appreciated, as long as Tag feature remains =)

  7. Posted Mar. 1, 2008 at 9:19 am | Permalink

    No worries Tom – tags are here to stay. We just needed to decide on how to best optimize them in our architecture. :)

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