In an effort to optimize the architecture, Passpack recently ran a small survey asking folks how they use tags in their accounts.
14% don’t know what tags are.
Only 5% swear they’d be lost without them.
100 Passpack users were asked four short questions on how they use tags. Among the results, a surprising 68% either don’t use tags in their account, or use them rarely even though they’ve set them up. 3% didn’t know Passpack supported tags – so we need to take care of that.
We asked the folks that do use tags – how they use them. Again, the results point to a less dynamic use than what we would have imagined.
So here are the take aways for Passpack:
- We need to let users know what tags are, how they’re useful and make them easier to find in Passpack.
- Most users don’t change their tags that often, so we can optimize the “packing” process to reflect that -hopefully saving you folks some precious seconds.
Thanks again for your help!