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The new Adobe AIR damages the Passpack Desktop’s Local Storage

Aug. 24, 2012

Your attention, please.

The new Adobe AIR, on some Operating Systems, resets the Encrypted Local Storage where the local Passpack Desktop data are stored. So, please, before upgrading to the new Adobe AIR, do a backup of your local data from “tools > backup” so that, if the data will be lost after the upgrading, you can restore it.

If your data is lost, the only way to recover it is to restore the status of your operating system to a restore point before the upgrade to the last Adobe AIR. Some users were able to recover all the data this way. After recovering the data, please, backup the entries before upgrade again and restore the entries after restarting the account.

11 comments Posted by Francesco in main

Quick PIN on mobile devices

Apr. 16, 2012

The biggest problem with the mobile version of Passpack is typing a long Packing Key. People often type the wrong one and have to repeat the process. That’s painful on a touchscreen keyboard. So, I have just released a solution that solves this problem: a 4 character  PIN that substitutes your Packing Key. This PIN is device [...]

8 comments Posted by Francesco in Announcements, Company & Product News, main

Solved an issue with corrupted exchange keys

Jan. 18, 2012

From time to time, we receive a ticket from a user who is unable to invite another user, because the recipient can not see or accept the invitation. I have tried to replicate this issue without success, so my workaround has been to manually delete the invitation from the database so that the two users [...]

2 comments Posted by Francesco in main, Maintenance

We are going to change the feedback forum

Oct. 24, 2011

We’ve been using UserVoice for a while to manage user feedback. UserVoice is a great service to collect suggestions and ideas. It worked very well and now we know what is important for our users. But there are a lot of minor suggestions that are also important which remain without an answer. And, in many cases, people [...]

1 comment Posted by Francesco in Announcements, main

Our provider has been hacked, but Passpack is safe. Zero data compromised.

Oct. 6, 2011

First things first: your data is safe.  Passpack runs on dedicated servers at a provider in Germany. Yesterday, that hosting provider was likely hacked into. Due to our application architecture, and the fact that we’ve completely isolated the servers from any access by the provider, Passpack has not been compromised. All user data is secure. [...]

7 comments Posted by Francesco in main, Maintenance

Planned Maintenance Next Saturday, Sept. 24

Sep. 21, 2011

We will be performing a server maintenance next Saturday, September 24, from 8-9am GMT+1 (it was initially planned for 5-6pm PST). During that period, we will put the database in read-only mode. So, if you change something and you need to save it, you have to wait. When the operations will be completed you will [...]

5 comments Posted by Francesco in Maintenance

Fixed a Bug in the Billing System

Aug. 24, 2011

When we first introduced the premium plans, we built a system that (surprisingly) wasn’t supposed to manage plan upgrades before the expiring date. So if you upgraded from a Pro to a Team after two months, you needed to contact us to get  pro-rated manually. On the other hand, there was a bug that applied [...]

Comments Off Posted by Francesco in Maintenance

Shared Tags Are On, Also in Bulk Edit Mode

Jul. 27, 2011

Today we’ve released two long awaited features: the ability to include tags along with the entry sharing and the ability to apply tags in bulk edit mode. As a background: when we first introduced tags, we had considered them as a personal way to organize your data. Technically the Tags data was encrypted separately from [...]

5 comments Posted by Francesco in Announcements, main, Security, Privacy, Encryption, Etc

New Passpack Desktop Minor Version 2.2.2

Jul. 8, 2011

Today we released a new minor version of Passpack Desktop that fixes a bug during synchronization with your online account. The new version also adds a post-sync alert about any entries deleted during the sync and allows you to recover them so that they can be resynchronized with your online version.

1 comment Posted by Francesco in Maintenance
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